AAPC The Magazine
April 2026
MINUTE WITH A MEMBER
Getting to Know Betty Hovey
Betty Hovey, CPC, CPC-I, COC, CPCD, CPMA, CPB, earned her first AAPC credential in medical coding in 1996. Since then, she has been climbing the ladder to success. In anticipation of seeing her present “Modifier 25: Deal or No Deal?” at HEALTHCON 2026, now is a great time to learn more about her background and what motivates her.
How did you get your start in the business of health care?
I have been in healthcare for over 35 years. I started my career as an X-ray technician and learned quickly that hands-on patient care was not for me. The hospital where I worked was part of a healthcare organization that owned about 12 clinics, and I was offered a position at one of them. There, I coded, billed, and worked accounts for a physical therapy department and three physicians (two internists and an orthopedic physician). I discovered I really enjoyed coding, billing, and resolving denials.
A few years later, I joined a billing company that sent several of us to get certified through AAPC. They also selected me and a co-worker to travel the country educating other employees on medical terminology, coding, and guidelines. That experience ignited my passion for education and set me on the path I’m on today.
What is your current occupation and what does that entail?
I currently own a healthcare consulting firm, Compliant Health Care Solutions, providing consulting, auditing, speaking, compliance, and educational support for clients all over the country. I have also recently begun working as a medical coding and billing testifying expert witness for a company, which I truly enjoy. Additionally, I’ve written three books and am currently working on another. I also developed a surgical auditing course and certification for NAMAS. Educating coding/billing professionals, physicians, and others on proper coding and documentation requirements is incredibly fulfilling.
What is the worst part and best part about your current job?
I think the best part of owning my own company is the freedom to choose projects and clients that I enjoy and believe I can truly help. I get to do different things all the time, so I never feel stuck or in a rut. I get to figure out what each client needs and customize a solution for them. The worst part is trying to educate or advise someone on compliance, coding, or similar topics who is defensive or unreceptive. Fortunately, I can choose to disengage if I keep hitting the same wall.
What has been the biggest challenge in your career? What has helped you overcome challenges?
The biggest challenge I faced early in my career was not having a bachelor’s degree. It seemed to block me from many management positions. Employers were often rigid about that requirement, and I couldn’t even get my foot in the door to make my case without it.
What helped me overcome that obstacle was earning certifications, especially when internal opportunities arose at places where I already worked. I could demonstrate that, even without the degree, I had the knowledge and experience to excel in the role. Today, I hold 12 different certifications from various organizations, including AAPC, so I feel well-equipped for most situations.
What advice would you give to someone just starting out in the business of healthcare?
I love mentoring newcomers because this field has been so good to me and has opened doors I never imagined. When I work with a mentee, I start by asking about their goals and passions, and build from there. I also emphasize that healthcare coding and billing is never “one and done.” You must constantly keep up with new guidelines, codes, technologies, and payer regulations. There are so many options, so don’t be short-sighted. Look at the big picture. There are endless possibilities with a good foundation. Ask questions, network, seek quality education, find a mentor, stay engaged, and get involved with your local chapter (consider presenting or becoming an officer). The rewards are worth the effort.
I think it is also extremely important to protect your reputation. If you don’t know an answer immediately, that’s fine, no one knows everything. Instead of guessing or saying, “It should be fine,” admit you need to research the guideline or regulation and then follow through promptly. If you make a mistake, own it, apologize, and explain how you’ll prevent it in the future. Physicians, advanced practice providers, and organizations must trust you because your work directly impacts their finances.
Do you have future career plans/aspirations?
My plans are simple: keep growing and keep helping others. I love presenting and sharing knowledge. As long as I feel I’m contributing to the field I love, I’m a happy camper!
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Author: Renee Dustman, BS, is the managing editor of content and editorial for AAPC’s Publishing Department. She is a member of the Flower City Professional Coders local chapter in Rochester, N.Y.
